Refund & Return Policy

We want you to be satisfied with your purchase. Please read our return and refund policy carefully.

1. Return Eligibility

  • Returns are accepted only on selected products
  • Request must be made within 3–7 days of delivery
  • Product must be unused, unworn, and in original packaging
  • Original invoice/receipt is required

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or made-to-order jewelry
  • Products damaged due to misuse
  • Items purchased during special offers or clearance sales (if mentioned)

3. Return Process

  • Contact us via email or phone to request a return
  • Share order details and reason for return
  • Our team will guide you with the return steps

4. Refund Policy

  • Refund will be processed after product inspection
  • Amount will be refunded via original payment method or agreed option
  • Refund processing time: 5–10 working days

5. Exchange Policy

  • Exchange is available for eligible products
  • You can request exchange for size/design (subject to availability)

6. Damaged or Wrong Product

If you receive a damaged or incorrect item:

  • Inform us within 24–48 hours of delivery
  • Share photos/videos for verification
  • We will arrange replacement or refund

7. Shipping Charges

  • Return shipping charges may be applicable
  • In case of damaged/wrong product, we will bear the shipping cost

8. Contact Us

For return or refund requests, contact us:

  • Email: sales@rajanijewels.com
  • Phone: +91 85294 12560
  • Address: 518, 5th Floor, Shashwat, Pipla Sheri,
    Mahidharpura, Surat – 395003